Privacy policy

1. Introduction

UAB „MedUS Medical“ (hereinafter - „we“) is committed to protecting Your privacy and ensuring that your personal data is processed in accordance with the requirements of the GDPR (General Data Protection Regulation). This privacy policy explains what data we collect, how we use it, and how we protect it.

2. What personal data is collected?

2.1. Information you provide to us directly:

• Registration data: name, surname, email address, phone number, address, bank account number.
• Order information: shopping cart contents, payment details, delivery address.
• Contact information: any information you provide through our contact forms or email.

2.2. Automatically collected information:

• Cookie-collected data: IP address, browser type, visit time and date, viewed pages.

3. How do we use your data?

• Processing and executing orders: to process your orders and deliver goods.
• User account management: to administer your account and provide services.
• Customer service: to respond to your inquiries and provide assistance.
• Website analysis and improvement: we use your data to understand how you use our website and how we can improve it.

4. Legal basis for data processing

We collect and process Your personal data only on a legal basis, including:

• Your consent (e.g., for marketing purposes).
• Contract performance (e.g., for the fulfillment of product orders).
• Legal obligations (e.g., accounting requirements).
• Legitimate interest (e.g., website security assurance).

5. Data retention period

Personal data collected will be stored for as long as necessary to achieve the intended purposes or as required by law. For example:

• Order information will be stored for 2 years after the last order or until the user requests data deletion, in accordance with legal requirements.
• User and event data collected by cookies will be stored for 14 months.

6. Your rights

Under GDPR, You have the following rights:

• Right of access: the right to know what personal data we have about You.
• Right to rectification: the right to request correction of inaccurate or incomplete data.
• Right to erasure: the right to request deletion of Your data ("right to be forgotten").
• Right to restrict processing: the right to restrict how we use Your data.
• Right to data portability: the right to receive Your personal data in a structured, commonly used, and machine-readable format.
• Right to object: the right to object to the processing of Your data for certain purposes.

To exercise Your rights, please contact us: info@med-us.eu.

7. Data sharing

We share Your personal data only with reliable third parties such as:

• We only communicate with reliable partners to ensure the security of Your data.
• We ensure that only the data necessary to fulfill customer interests is transferred to third parties.

8. Data security

We will take all reasonable measures to protect Your personal data from unauthorized access, alteration, disclosure, or destruction. We use various security technologies and procedures to protect Your information.

9. Cookies

Our cookie policy describes how we use cookies and similar technologies to enhance Your experience on our website. For more information on how we use cookies, please refer to our Cookie Policy.

10. Changes to the privacy policy

We reserve the right to update this privacy policy at any time. We will announce any changes by publishing a new policy on our website. We recommend regularly reviewing this policy.